We will provide strong and dedicated support for patients who frequently attend A&E (Accident and Emergency) departments so that they can be sign-posted to other services that will be able to offer additional treatment and support if required.


These services may include community care services, community mental health services, adult social care, home care services and the not-for-profit and voluntary organisations. This working together approach with the patients, will enable them to receive the care and support needed towards improved health and well-being.

The scheme firstly identifies patients who frequently use the accident and emergency department and contacts them find out the underlying reasons behind their frequent trips to A&EThe patient can then be sign-posted to other services that will be able to offer the right care and support and treatment that they need.

The aims and objectives for helping patients who frequently attend accident and emergency departments are to support them and where possible, to help them develop, flourish and benefit​​​​​ through job opportunities, reconnecting with families, improving well-being and addressing loneliness.

This will add a new culture of health and emotional well-being as a way to deliver dependable and lasting change.